MANUFACTURING & INDUSTRIAL · MANAGED I.T SERVICES
I.T leadership for manufacturers who can’t afford to stand still.
Upstream supply chain mandates, cybersecurity insurance requirements, and federal and provincial modernization incentives are forcing Canadian manufacturers to upgrade the infrastructure they’ve run on for decades.
Tricord brings 20+ years of hands-on manufacturing I.T experience — from the shop floor to the server room. We understand your operations from concept through to production, shipping, warehousing, and invoicing. That depth is what separates us from every other MSP pitching in your sector.
ERP · CRM · OT Security · Multi-Site Networks · Cyber Insurance · AI Insights
WE HEAR THIS FROM MANUFACTURING LEADERS
Our cyber insurance renewal requires us to demonstrate security controls we don’t have yet. We have no idea where to start.
Our largest customer is requiring us to complete a cybersecurity assessment before they’ll renew our supply contract. We’re a 45-person manufacturer — we don’t have an I.T department.
We need to modernize our ERP, connect our shop floor systems to our accounting, and actually be able to see what’s happening across our operation in real time.
We’ve had three different I.T vendors over the last five years. None of them understood how a manufacturing operation actually runs.
WHY MANUFACTURING I.T IS DIFFERENT
Most I.T vendors have never been on a shop floor.
Manufacturing I.T is fundamentally different from office I.T. Operational technology, production systems, shift-based workforces, OT/IT convergence, and the need for uptime that competes directly with security — these are not abstractions. Tricord understands them from experience.
OT/IT Convergence
Your shop floor systems — PLCs, SCADA, HMIs, conveyor controls — connect to your I.T network. That convergence creates security risks that standard I.T vendors don’t know how to address. We do.
Supply Chain Compliance
Tier-1 customers, automotive primes, and federal procurement increasingly require suppliers to demonstrate cybersecurity maturity. We build the frameworks and documentation to get you there — and keep you there.
Uptime vs Security
Production can’t stop for a patch window. Security controls can’t break line-of-business systems. Managing that tension requires someone who understands manufacturing operations — not just I.T.
WHAT WE DELIVER
Full-spectrum I.T leadership for manufacturing operations.
✓ Cyber insurance readiness assessments & gap remediation
✓ NIST & CIS20 cybersecurity maturity frameworks
✓ Supply chain cybersecurity compliance documentation
✓ OT/IT convergence architecture & security
✓ Operational technology (OT) security strategy
✓ ERP & CRM selection, design & implementation
✓ Multi-site IP telephony & data network design
✓ Datacenter design & disaster recovery planning
✓ SharePoint & Power Apps process automation
✓ Ransomware response — detection through full recovery
✓ AI-assisted operational insights & workflow intelligence
✓ Fractional CIO & Fractional CISO services
WHY TRICORD
We started on the floor. Not in a boardroom.
Tricord’s founder started his career as a forklift operator and order picker. That’s not a footnote — it’s the reason we understand how manufacturing operations actually work, where the pressure points are between production and I.T, and why every technology recommendation we make has to hold up on the floor, not just in the boardroom.
When we talk about ERP implementation, we understand the invoicing flow. When we talk about OT security, we understand what a patch window actually costs a production line. When we talk about cyber insurance, we’ve built the frameworks that satisfy the auditors.
✓ 20+ years manufacturing I.T experience — not theory
✓ NIST & CIS20 framework expertise
✓ Ransomware response through to full recovery
✓ Vendor-agnostic — your outcomes, not our commissions
✓ Ontario-based · Flat-fee engagements
✓ Fractional CIO model — senior leadership without full-time cost